Personal Snapshot FAQ

Modified on Wed, Mar 12 at 12:39 PM

Table of Contents

Getting Started

Why am I unable to access my account?

  • Effective March 11, 2025, AMPP will transition to a new system. Users must update their passwords to access their accounts. The new profile page is https://profile.ampp.org.

Resetting Password

  • Select the Login icon, and then click Forgot Password to reset your credentials.

Navigation

What is on the main page?

  • The main page displays your personal information.
  • The left-hand menu provides access to certifications, chapter assignments, courses, and class registrations.


How do I renew my certification?

  • First, log in to your AMPP profile.
  • Click My Certification Portal from the sidebar menu.
  • Navigate to Education/Certification and then click My Certification Portal.

Where do I go to find my closest chapter?

  • Log in and select Join a Chapter. Users can search by chapter name or filter by country, state, and postal code.
  • For assistance, contact Customer Support.

Purchases

Where can I view my Purchase history?

  • Log in and navigate to My Orders from the left menu.

How do I renew my Membership?

  • Log in and navigate to My Membership to view details and renewal options.

General Questions

What do I do if I’m having trouble accessing a standard?

  • You can email Customer Support at customersupport@ampp.org or call:
  • US: +1-281-228-6223, International: 1-800-797-6223
  • Hours of operation: Monday - Thursday: 7 a.m. to 6 p.m. US Central Time (CT), Friday: 7 a.m. - 5 p.m. US Central Time (CT)

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article